Terms and Conditions

Tariff:
The Tariff includes a room with complimentary Breakfast. The guest should obtain the 'Key' from the reception. The key must be returned at the time of checkout. In case of loss or damage of the key card, INR 1,000 will be charged to the room bill.

Settlement of Bills:
The bills must be settled on presentation. Cheques are not accepted.

The Company's Lien on Visitor's Luggage and Belongings:
In the case of default in payment of dues by a guest, the management shall be entitled to a lien on the luggage and belongings and to detain the same and to sell or auction such property at any time after the day of departure without reference to the party and appropriate the net sale proceeds towards the amount due from the guest.

Check-in and Check-out:
Round the clock (24 hours). If you wish to stay on up to 4 hours beyond the check-out time, subject to availability of room, a half-day tariff shall be applicable; after that, the full day tariff will be charged.

Visitor's Belongings:
Visitors are requested to lock the door of their rooms when going out or when going to bed. The company will not in any way whatsoever be responsible for the loss of residents' goods or any other property not entrusted to the Management or for damage thereof, whether due to neglect of hotel staff or agents or any other cause whatsoever, including theft or pilferage. For the convenience of visitors, private lockers are available at the front office to ensure the safety of any valuables. The Management is not liable for goods kept in the safety locker in the rooms.

Hazardous Goods:
Storing of Cinema films, raw & exposed inflammable material, or any other articles of a combustible or hazardous nature in residential rooms or stores is strictly prohibited.

Damage to Property:
Guests will be held responsible for any loss or damage to the Hotel property caused by them, their friends or any other person related to them.

Digital Safety Locker:
Guests are requested to keep the digital safety locker without the password system that they had been given by them. If any default is found on this, that will be chargeable to the reasonable cost of the property.

Management's Right:
The Management reserves the absolute right of admission to any person in the hotel premises and to request any guest to vacate his/her room at any moment without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate forthwith. In default, the Management will be entitled to remove the luggage and belongings of the guest from the room occupied by him/her.

Relation between Company & Visitors:
Nothing herein above shall constitute or be deemed to constitute any tenancy or sub-tenancy or any right of tenancy or sub-tenancy or any right or interest in the Hotel premises or any part or portion thereof in favour of any guest or resident or visitor, and the Company shall always be deemed to be in full and absolute possession and control of the whole of the Hotel premises.

Government Rules & Regulations:
As per the Government directive, all guests are requested to produce their photo identity document for each traveller, such as a Driving License/Voter ID Card/Passport/Aadhar, etc., at the point of check-in at the hotel. (Unmarried couple/Local ID not allowed)
Guests are requested to observe the Government Rules & Regulations in force from time to time in respect of registration, alcoholic drinks, firearms, smoking, etc.

Amendment of Rules:
The Management reserves the right to add to, alter, or amend any of the above terms, conditions, and rules.

Laundry:
Guests are requested to use the laundry services at an extra charge. Washing of clothes in the room is not permitted.
Please do not hang clothes outside, as it spoils the beauty of the area. Clothes hung will be removed, and no claims will be entertained.

Others:

• Dogs and other pets are not allowed.
• Car parking is at the owner's risk.
• Only the Registered guest(s) are allowed to stay in the reserved room, and no additional persons are allowed at any time.
• Visitors to the room are not permitted after 10.00 PM and are requested to meet them at the lobby.
• Please refrain from bringing any eatables from outside.
• Generator will not run from 12.00 midnight to 6.00 AM (as per local authority instruction).
• Smoking is prohibited in all guest rooms and anywhere within the hotel premises, except the terrace area; any violation shall be treated as a breach of our hotel policy.

Cancellation Policy

• Cancellation before 30 days: No retention will be charged.
• Cancellation between 15 and 30 days: 50% retention charges on the total package amount finalised.
• Cancellation below 15 days: 75% retention charges on the total package amount finalised.
• Cancellation received less than 72 hours prior to the arrival: 100% retention will be charged on the total package amount finalised.
• If the advance amount received is less than the applicable retention charges, the balance amount shall be payable by the guest.
• Important Note: The above cancellation policy does not apply during the festive period (Diwali, Christmas/New Year). It is also not applicable to marriage bookings or group bookings of more than 10 rooms, irrespective of the travel dates. The full amount is non-refundable, and any date postponement, modifications, or rescheduling will not be permitted.
• Credit/debit card cancellations will be charged 5% extra.
• ⁠No refund will be eligible in case of no show, where the customer arrives late or does not turn up for the event.
• Refunds only through cheque for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
• The original receipt must be presented for processing the refund.
• Credit/debit card cancellations will be charged 5% extra.
• If the client paid twice for one transaction, the one transaction amount will be refunded via the same source within 7 to 10 working days.

Refund Policy

If the client paid twice for one transaction, the one transaction amount will be refunded via the same source within 7 to 10 working days. In case of any cancellation, any eligible refund will be processed after deduction of the applicable GST amount.

• Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date.
• 100% of the advance will be retained if cancelled 1 month prior to the date.

Disclaimer

The materials are provided 'as is' without any warranty, representation, condition, undertaking, or term of any kind, express or implied, statutory or otherwise, including without limitation, the warranties of merchantability, non-infringement of intellectual property, or fitness for a particular purpose. Because some jurisdictions prohibit the exclusion of implied warranties, the above exclusions may not apply to the User.

Further, Amantra Comfort Hotel does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the Materials. Amantra Comfort Hotel may make changes to the Materials, or the programs, policies, or other information described in the Materials, at any time without notice. Amantra Comfort Hotel makes no commitment to update the Materials.

Limitation of Liability

In no event shall Amantra Comfort Hotel be liable for any special, indirect, or consequential damages or any damages whatsoever, including loss of profits or data, whether in an action in contract or tort, arising out of the use or performance of the site or the materials, or the performance or non-performance by Amantra Comfort Hotel or any third-party providers of products or services related to this site, this limitation of liability shall apply regardless of whether the claim asserted is based on contract, negligence, or any other theory of recovery, even if the Amantra Comfort Hotel has been advised of the possibility of such damages. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to the User.

Privacy Policy

We don’t share Your Private Information:
We recognise that privacy is important to our guests, and hence Amantra Comfort Hotel's Privacy Policy explains our practices regarding personal information we collect when you visit our hotels, restaurants, our website, and when you fill out a form and become a member of our loyalty programmes. We request that you read this policy document carefully before sharing personal information with us. By visiting our website, we assume your acceptance of the practices described in this policy document.

Personal Information We Collect:

• At every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information.
• This personal information may include: your contact information; information related to your reservation, stay or visit to a property; participation in a membership, or loyalty program.
• Information related to the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our properties, etc.

Personal Information We Collect from Third Parties:
In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we receive. (See below for more details about “Other Information.”)
We may also collect information about you from third parties, including information from our airline, credit card, and other partners, information from social media sites consistent with your settings on such sites, such as social media sign-on programs, and from third-party sources. We may append this information to the information we have on file for you and share it with others consistent with this Statement.

House Rules

To learn more about our property guidelines and ensure a seamless stay, please click here to explore our house rules.